Terms & Conditions

Agreement of Sale

Please read the following information carefully.

The use of this site is governed by the Terms and Conditions Agreement of Sale set out below. Your use of this web site or purchase from Elks Hunting & Fishing indicates your acceptance of these terms and conditions.

Elks Hunting & Fishing reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Placing Orders

All orders placed are subject to confirmation and acceptance by Elk’s Hunting & Fishing.

Elk’s Hunting & Fishing may vary prices for received orders in the event of price changes. We will advise you if this is the case. To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include emailing to our sales email or submitting an order by facsimile of telephone. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.

Quantity in stock does not take into account orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email, facsimile or telephone.

Payment

All prices are shown in Australian dollars.

For on-line orders, accepted payments include credit or debit Visa or MasterCard only. Please be advised that ‘first time customers’ with high order values (e.g. – $1000+), may be required to pay via direct bank deposit. For security reasons, credit card payments will not be accepted for these orders without prior arrangement.

The title of the goods supplied does not pass to the customer from Elks Hunting & Fishing until the full amount is paid.

Shipping

We do not ship to third party addresses unless that address is known and can be verified by Elks Hunting & Fishing, customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Elks Hunting & Fishing will make every effort to deliver on time.

Orders will be shipped using Australia Post or a national courier service and generally despatched within 2 working days, delivery to capital cities is generally 2-3 days from day of despatch.

Selected fragile, large and bulky items may incur an individual flat rate cost per item based on the weight or cubic equivalent weight of the shipment, please check with Elk’s prior to making your purchase.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery if required. Cost for re-delivery attempts may be passed to the customers if the delivery address is unattended at the time of delivery.

Return and Refund

Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product.

Any incorrect, missing or damaged items received must be reported to Elks Hunting & Fishing within 24 hours of you receiving the delivery.

If item(s) received are not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Elks Hunting & Fishing owns the title of any extra goods shipped with your order that have been despatched in error.

Warranty Claim

All goods sold by Elks Hunting & Fishing come with a warranty to be free from any defects or faults. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.

Warranty only covers the item(s) sold by Elks Hunting & Fishing.

If the returned goods are determined by Elks Hunting & Fishing to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer’s credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Elks Hunting & Fishing also reserves the right to charge at its discretion handling and labour costs for examining these goods where no fault was found.

All warranties are voided if returned product is found in any way to be mishandled, incorrectly installed, modified, tampered, abused or physically damaged. A copy of the original invoice should be attached or provided including the invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. The customer is responsible for any shipping and insurance costs involved in sending the warranty claim goods back to Elks Hunting & Fishing .Elks Hunting & Fishing is not responsible for any parcel missing in transit, on its return us.

Purchase of Knives and Multi-Tools

The Buyer agrees that he/she is over 18, and in compliance with their local laws when making a purchase of knives or multi-tools.

To learn more about the laws in your area please follow these links:

• ACT Prohibited Weapons Act 1996
• NSW Weapons Prohibition Act 1988
• NT Weapons Control Act 2001
• QLD Weapons Act 1990
• SA Summary Offences (Dangerous Articles & Prohibited Weapons) Regulations 2000
• TAS Police Offences Act 1935
• VIC Control of Weapons Act 1990
• WA Weapons Act 1999

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and for informational purposes only. The actual products are often not identical to the images.